FAQ

Shipping & Fulfillment

How long will my order take to arrive?

Estimated delivery: 5-10 business days (includes production, processing, and shipping)

Your art prints are made-to-order using premium materials, which ensures the highest quality but requires a few days for production. Once your print is created, it ships immediately with tracking provided.

Delivery times are estimates and may vary during peak seasons or due to unforeseen circumstances.

Where do you ship?

We currently ship to:

  • United States 
  • Canada
  • Brazil

Don't see your country listed? Please contact us! We're always exploring opportunities to expand our shipping destinations and would be happy to look into adding your location.

What are the shipping costs?

Shipping costs are calculated at checkout based on your location and items ordered. Here are typical estimates:

United States:

  • Unframed prints: ~$5
  • Framed prints: ~$10-13

Canada:

  • Unframed prints: ~$5
  • Framed prints: ~$10-25

Brazil:

  • Unframed prints: ~$4
  • Framed prints: ~$5-10

Final shipping costs may vary slightly based on your exact location.

How will my order be packaged?

Unframed Prints: Shipped in protective triangular or rectangular tubes to prevent damage during transit.

Framed Prints: Carefully packaged with corner protection and cushioning materials to ensure

 

Product & Quality

What paper do you use for your prints?

Our prints are created on Master's Edition archival paper - museum-quality paper designed for fine art:

  • Paper Weight: 250 gsm (110 lb) for substantial feel and durability
  • Finish: Matte, uncoated, natural white for reduced glare
  • Acid-Free: pH above 7 prevents yellowing over time
  • Thickness: 0.29 mm (11.4 mils) for professional quality
  • Sustainability: FSC-certified paper from responsibly managed forests

Why do your minimalist designs print so beautifully?

Minimalist charcoal art is perfectly suited for high-quality printing. The clean lines, simple color palette, and high contrast between charcoal and white create crisp, striking prints that maintain their impact at any size. Our 300+ DPI printing ensures every detail is sharp and clear.

What about the frames?

Our wooden frames are designed for both beauty and durability:

  • Material: Sustainable pine wood construction
  • Frame Colors: White, black, natural wood, and dark wood
  • Protection: Shatterproof plexiglass protects your art
  • Ready-to-Hang: Arrives fully assembled with hanging hardware included - just add a nail to your wall
  • Frame Profile: 20-25mm deep (0.79"-0.98") with 10-14mm wide (0.4"-0.6") border

What sizes do you offer?

We offer three square sizes to fit different spaces:

Unframed Prints:

  • 12×12 inches (30×30 cm)
  • 16×16 inches (40×40 cm)
  • 20×20 inches (50×50 cm)

Framed Prints:

  • 12×12 inches frame with 11.5×11.5" visible print area
  • 16×16 inches frame with 15.5×15.5" visible print area
  • 20×20 inches frame with 19.5×19.5" visible print area

The frame border covers approximately 0.25 inches on all sides of the print.

How should I care for my prints?

Unframed Prints:

  • Handle with clean, dry hands along the edges
  • Store flat if not displaying immediately
  • Avoid direct sunlight for longevity
  • Frame behind glass or plexiglass for best protection

Framed Prints:

  • Clean plexiglass with soft, lint-free cloth
  • Avoid harsh chemicals - use only mild soap and water if needed
  • Hang away from direct sunlight to prevent fading over time

Are your products environmentally responsible?

Yes! We're committed to sustainable practices:

  • FSC-certified paper from responsibly managed forests
  • Print-on-demand model eliminates waste from overproduction
  • Sustainable pine wood frames from renewable sources

Who prints and ships your products?

We partner with Gelato, a leading print-on-demand network, to produce and deliver your art prints. This partnership allows us to:

  • Produce locally - Your prints are made at facilities closest to you for faster delivery
  • Maintain consistent quality - All production partners meet strict quality standards
  • Reduce environmental impact - Local production means shorter shipping distances
  • Focus on design - We can concentrate on creating beautiful art while experts handle production

Every print goes through quality checks before shipping, and we stand behind every order with our quality guarantee.

What's your quality guarantee?

Every print is created at 300+ DPI for crisp detail and professional quality. If you're not completely satisfied with the quality of your print, contact us within 7 days of delivery and we'll make it right.

 

Ordering & Returns

What payment methods do you accept?

We accept all major payment methods through our secure checkout:

  • Credit and debit cards (Visa, Mastercard, American Express, Discover)
  • Digital wallets (Apple Pay, Google Pay, Shop Pay)
  • PayPal

All payments are processed securely through Shopify's encrypted payment system.

What happens after I place my order?

Here's what to expect with your order:

  1. Order confirmation - You'll receive an immediate email confirmation with your order details
  2. Production begins - Manufacturing can start anywhere from minutes to 2 business days after your order is placed
  3. Quality check - Each print undergoes quality assurance before shipping
  4. Shipping notification - You'll receive tracking information once your order ships
  5. Delivery - Your art arrives in 7-10 business days

Can I make changes to my order after placing it?

Unfortunately, no. Because our products are made-to-order and production can begin anywhere from minutes to 2 business days after your order is placed, we cannot modify orders once they're placed.

Please double-check all details before completing your purchase:

  • Print size and frame color
  • Shipping address
  • Quantity

Can I cancel my order?

Orders cannot be canceled once production has started. Since manufacturing can begin anywhere from minutes to 2 business days after your order and the timing is unpredictable, we recommend contacting us immediately if you need to cancel.1.

If you need to cancel, email us right away with your order number - we'll do our best to help if production hasn't begun.

What is your return policy?

Due to the custom, made-to-order nature of our art prints, we do not accept returns for change of mind, size regrets, or personal preference.

We do offer free replacements for:

  • Damaged items during shipping
  • Manufacturing defects or quality issues
  • Incorrect items sent

All quality issues must be reported within 7 days of delivery with photos.

How do I report a quality issue?

If your print arrives damaged or with a quality issue:

  1. Take clear photos of the damage and packaging
  2. Email us within 7 days of delivery with your order number and photos
  3. We'll send a replacement at no charge once we review the issue

We handle all customer service directly and stand behind the quality of our work.

What if I receive the wrong item?

If you receive an incorrect item, we'll send the right one immediately at no charge. Please contact us within 7 days with your order number and a photo of what you received.

Do you offer exchanges?

Since our products are custom-made to order, we cannot offer exchanges. Each print is created specifically for your order and cannot be resold.

We recommend reviewing our sizing guide and product details carefully before ordering to ensure you're happy with your selection.

Questions about your specific order?

For any order-specific questions or concerns, please email us with your order number. We typically respond within 24 hours and are here to ensure you love your art!